Do you have a positive sensation?

Words Matter

Right now, conservatives are circling the wagons, defending themselves, claiming that the rhetoric of Palin, Beck, Coulter, Hannity (really, most of FOX News) cannot possibly be blamed for the actions of one psychotic young man in Pima, Arizona.

And they may be right: preliminary evidence suggests that the shooter was not, in reality, motivated by the rhetoric of the Right so much as he was suffering from a violently psychotic personality disorder. We could argue that Republican cuts on mental healthcare or the most liberal gun control laws are to blame, but I don’t want to focus on those issues at the moment.

What is illuminating is that many people across the political spectrum jumped to the conclusion that it was just this sort of outlandish conservative rhetoric that was behind the tragedy in Pima. And this fact alone — that so many thought it a not-unreasonable proposition that inflammatory words led to violence and murder — should cause those on the Right to reconsider their tactics, their language, their stance. It is fine to disagree, even strongly, but calling for the elimination of certain people with whom you disagree — putting targets over your opponents in campaign posters, for example — is a fundamentally dangerous proposition. For example, ignoring all facts and claiming our President is a violent Socialist Muslim bent on the overthrow of our country will obviously lead some unstable people to violence, and some splatter of blood will be on the hands of those who argued this fallacy, even if they didn’t pull the trigger.

Do you own what you say?

For decades, conservatives have tried to enact laws prohibiting certain kinds of speech they feel is damaging to society. They’ve tried to criminalize specific forms of speech like flag-burning; they’ve brought lawsuits against rock and rap bands they feel are destructive to our moral fabric; they have called for the removal of certain books from public libraries.

In other words, conservatives understand very well that words matter, that words can incite dangerous, destructive behavior, and they have gone so far as to argue certain kinds of language should be banned altogether. Therefore, it is the height of hypocrisy to now claim that the words of those who spew hatred and fear on the Right are not in any way responsible for the culture of violence and intolerance which is brewing in our country.

Words matter. Words are powerful motivators. Everyone from Madison Avenue to the most petty dictator understands this fact. Before action comes thought. If Sarah Palin, for example, claims that her words don’t really drive violent action among certain individuals (mentally unstable or not), then she is either a blatant liar or pathetically stupid.

Would Christ sanction this language?

Therefore, I would say to those across the political spectrum, mind what you say. Our collective dialogue is devolving into dark and dangerous territory. If we don’t choose to change the tenor of our political discourse, we shouldn’t be surprised if yesterday’s events repeat themselves with greater frequency in the months and years to come.

And to my more conservative friends, you have a chance to say that you really do believe in the ethos of personal responsibility. Hold FOX et all responsible for their words, and demand a more reasoned, thoughtful dialectic. If you don’t, if you defend those in your ranks who continue to incite violence with their words, you lose the credibility to claim the moral high ground you so desperately seek.

The Jargon Jar

My response to the age-old swear jar? A jargon jar. Every time you utter a piece of meaningless business jargon, put a dollar in the jar.

If you have more than $10 at the end of the day, you're ready for a job in consulting or marketing.

Aside: business jargon falls into some interesting categories.

  • Appropriating a term normally used in other contexts: “I don’t have the bandwidth to handle all this, therefore I’d like to take this conversation offline.” “Okay, we’ll just put it in the parking lot for now.”
  • Turning a noun into a verb: “I think we can leverage some work we did in the past, so let’s vision this baby!” “We’re not ready to solution this, so let’s table it.” (Yes, I know in some contexts leverage is a verb, but not this one.)
  • Completely meaningless: “That’s a total turnkey solution.”
  • Using the word “solution”: “Our client provides insurance solutions to their customers.” “We provide more than answers; we provide solutions.”
  • Adding “-ology” to words that are fine without it: “In our quest for six sigma, we employ the latest methodologies.”

I won’t go on, because by now your brain is probably hurting. But remember, inflated words rarely add meaning; they just add syllables.

We're smart people. Just not when we work together.

Agency Smartypants

Many years ago, an email linking to an online IQ test went around the big NYC branding agency where I was working. Several of us took the test and when we convened to compare results, no one wanted to reveal their score.

Therefore, we agreed to take the test together, as a team. Several of us huddled around someone’s computer and discussed (and quibbled over) each question. I don’t remember what our collective score was exactly, but after it appeared, there was a long pause.

Finally, someone said, “Wow. That’s actually lower than what I scored on my own.” I said it was lower than my individual score as well. Everyone concurred that the group score was lower than the individual results.

From this, we reached one inescapable conclusion: as individuals, we’re pretty smart. As an agency, not so much.

Reverse-o-matics: see the world how others do.

Say No to Itty-Bitty Type

I’m going to design and market eyeglasses that slightly diminish one’s vision. Why, you ask? So I can sell them to Web designers in the hopes that, seeing the world how people over 35 do, they won’t continue to use 10 pixel gray Arial on every site they design.

Mmmmmmmm....deliciously clickable.

Stop Saying ‘Hot Links’

People, please! They’re just links. If you need to be specific, call them hyperlinks. But hot links? That’s such a succulently out-of-date way to refer to them!

File under Pettiest Gripes Ever.

When charged, no wires; when charging, wired.

Wireless with Wires

The only thing I hate more than wires around my computer are wireless devices. They run out of juice constantly, and recharging them is a hassle. Your options, depending on your wireless device, are:

  • Destroy the environment—and your wallet—with traditional batteries
  • Use rechargeable batteries which last about 3 hours, have a 6-month total lifespan, and require you to keep extras on hand so you can keep working when they run out
  • Plop one of those recharging bases on your desk, thus adding clutter (and wires!) to your workspace, and again taking your device out of commission during charging.

My proposal is to do something similar to game controllers: when your device is charged, it works wirelessly just like it should. When it runs out of juice, you simply plug it into your computer, turning it into a regular wired device while it charges. Once it’s done charging, simply unplug it and go back to working wirelessly.

It’s the 21st century. I find it hard to believe no one has done this yet. (Am I mistaken?)

Update: Yes, I was mistaken. I turns out there actually are some wireless mice (mouses?) that can be used in a tethered mode while charging…or so it appears, though I can’t seem to find adequate product descriptions to confirm whether, when tethered, they are also charging. One would assume so.

Why Google Wave Failed

Google Wave is dead. Over. Kaput.

Of course, to anyone who considered using it, this isn’t a surprise. Nonetheless, it’s a bit sad; Google Wave had great promise and received much fanfare. It was heralded by many, including Google of course, as a revolutionary way to communicate.

But it had one major, insurmountable flaw: no one understood it. Or, rather, it took too long to understand.

And in this there is a lesson. Successful products and services almost always share the trait of understandability. When you encounter them for the first time, you understand what they do and how they can benefit you. If they are complex, then the wrapper does a good job of explaining why you should buy, though that’s a less desirable circumstance for the provider to find themselves in.

It’s not that Google Wave was overly complex in and of itself; rather, it’s that Google never did a good job explaining to people why they should use it. On top of that, the product itself—the user interface—gave few if any clues as to what made it tick, why you should use it, and why it was so revoluationary. Adding insult to injury, you could only use it with other Google Wave members, so it meant you were only able to communicate with the rare few who, like yourself, “got it.”

I’m sorry to see Google Wave die. Not because I think it was great, but because it might have been great but I just didn’t know it.

Robert Reich: voice of reason.

Robert Reich on Apple and the FTC

Robert Reich nails it in this blog entry. How the FTC can possibly focus on Apple at a time when our banks are basically acting like criminal enterprises is beyond me. But, it proves something I’ve been suspecting for a while now: we are quickly becoming a society that values (monetarily, at least) those who move money over those who actually produce things. Or, as Robert Reich himself puts it:

“Our future well being depends more on people like Steve Jobs who invent real products that can improve our lives, than it does on people like Jamie Dimon who invent financial products that do little other than threaten our economy.”

Sing it, brother.

The UK Pavilion.

The Ugly American

Today’s Big Picture features amazing images from the soon-to-be-opened Shanghai World Expo.

One thing struck me, however: many of the international pavilions demonstrate design that is full of whimsy and beauty, whereas the U.S. pavilion looks surprisingly like a metal-clad industrial park building.

The Serbia Pavilion.

The USA Pavilion.

So, what happened? Am I missing something? Did someone forget to send an RFP to America’s most creative architectural firms? Frankly, this looks more like a Nissan dealership than a demonstration of the best we have to offer.

The "Nissan Pavilion."

Ah, now I know the reason: one visit to the USA Pavilion’s official website, and your eyes will be blinded by the dizzying array of corporate sponsors. I cannot imagine any designer or architect pulling off a work of staggering beauty under the blinding glare of that many blue suits.

It may be time to wake up and realize the road to success and innovation no longer lies in turning everything over to the mega-money-machine. (Wow, when I started this post, I never imagined I’d end up in a rant. I really just wanted to post some pretty pictures of the Shanghai Expo. Honestly.)

Update No. 1

Here’s a brief exchange with NPR’s Louisa Lim in Shanghai:

HANSEN: What are people saying about the U.S. exhibit?

LIM: Well, the U.S. pavilion has had a difficult road. It almost wasn’t built. America has very tight restrictions, making federal funding for expo pavilions almost impossible. So they had to raise $61 million from corporate sponsors to build the pavilion and it was designed by a Canadian, in fact, and has been compared to a suburban office park….So far it’s not among the very sort of hot pavilions. The newspapers quoted one man as saying maybe he was too old for it, but he found it very dull. And young people have complained that it’s too commercial.

Update No. 2

For an insider’s view of what really went wrong, read this piece by Bob Jacobson.

Pay for play.

Photoshop for Rent

As long as I’m railing against Adobe for their exorbitant upgrade pricing, I might as well relay one of the ideas that’s been bouncing around my head for a while: why not allow users to download software for free, and only pay each time they use it.

Heavy duty Photoshop users, for example, would pay more than the casual experimenter. Professionals would likely pay more than amateurs. And you could have corporate pricing, similar to family plans in the cell phone world.

I believe more people would download the applications to try them out, and if they liked them, subscribe. Plus, users wouldn’t have the pain associated with upgrade cycles. When new releases come out, they just download the update and keep paying. This would alleviate the perceived need on the part of software developers to push upgrades out every 18 months, and allow them to focus on iterative improvements instead. And, it would reduce the revenue lull between upgrade releases for developers, providing a more consistent stream of revenue.

I’m sure there are many sound business reasons why things don’t work this way, but I’m too frustrated to think of any right now.

Perhaps as software continues its migration into the cloud, this is the way it will be.

Until then: Adobe, lower your upgrade prices, dammit!

Hasta la vista.

Bye, Bye, Mac Guy

It’s not that you weren’t clever or talented or funny. And it’s not that you didn’t make your point: the Mac is more hip than the average PC.

It’s just that it got so tiresome and offputting seeing you constantly act smug and superior to PC guy. Frankly, toward the end, I felt sympathetic for PC guy, and started rooting for him. And I don’t think that was ever your intention.

So, for now, goodbye, and good luck with your future endeavors.

splash

Give No Explanation

David Hockney once said, “It is very good advice to believe only what an artist does, rather than what he says about his work.”

A similar sentiment was conveyed by my graduate school mentor, Marvin Harden, who asked that we not speak about our own work during critiques. Instead, our classmates and, of course, Professor Harden himself, would give us their thoughts on what we were showing.

Obviously, one’s initial impulse is to argue, to explain, to defend. But, as Professor Harden always reminded us, if we are fortunate enough that our work is someday shown in a place of prominence, we won’t be present to explain it to every viewer.

Some will argue that it’s important to know what the artist was thinking, but do we ask ourselves what the chef was thinking before he prepared our meal? Do we ask what the composer was thinking? No, we eat, we listen, we judge.

The idea that artists’ words are more important, or as important, as their work is a recent phenomenon, and in many ways parallels the movement from work that is easily assessable by the average person to work that is more abstract, both in form and meaning.

As art moves from the realm of accessibility to obscurity, the tendency is to blame the masses. “They just don’t get it,” is a common refrain. But, if they don’t get it, explanations won’t necessarily help.

For commercial artists, i.e., designers, this is not a new concept. We don’t defend our work: we present it, and await feedback. We hope people see in it what we want them to see, and if they don’t, then we ask ourselves where we went wrong. We don’t assume that our explanations will suffice. They won’t.

Artists might take a cue from designers: being clever is all well and good, but when clever gets in the way of meaning, you’re no longer an artist, you’re a performer, and your work is a prop. Stop relying on explanations and make sure your work speaks for itself.

The paradigm for usability: self-explanatory, unambiguous, easy to use.

Google, Time to Simplify

We were all taught to think of Google as the king of usability. This stems mainly from their flagship product, search, which is so simple it helped create an entirely new paradigm for search engines.

However, nearly every other tool Google offers fails to live up to this standard. Screens are cluttered and clumsily laid out; instructions are required (and often incomprehensible) because the UIs are non-intuitive; and sometimes it’s just plain hard to understand what a tool is supposed to do (in fact, I believe this last item prevented widespread adoption of the much-hyped Google Wave: no one knew what it was or how to use it).

In so many regards, Google is a company to be admired. But I think they’ve forgotten that usable tools tend to be self-explanatory (hammers and doorknobs being a couple great examples).

Google, it’s time to simplify things.

Moving Leaves

Today I became simultaneously transfixed and enraged while watching a man use a leafblower to try to clean the sidewalk in front of his house.

The damp leaves clung to the ground with magnetic force, but he would not give up. He tried every angle imaginable in the hopes of dislodging a single stubborn leaf. And, when he’d dislodge the leaf, he’d simply push it across the sidewalk and into the gutter. If he was lucky, a couple leaf buddies would go along for the ride. Meanwhile, dust and debris flew hither and thither, mostly plastering the sides of parked cars.

Technology gone horribly awry.

As I watched, it occurred to me that when people go crazy and claim technology is the root of all evil, they are probably thinking of things like the leafblower. Besides being a terrible polluter and louder than a jet engine (yes, it’s true), it is completely and utterly inferior to a non-technical solution: the push broom.

Requires no gas, makes no noise.

I guarantee you that if I had stood next to this guy with a broom, I could have moved all the leaves in the time it took him to move just one. And, whereas he ended up merely pushing all the leaves (and related debris) into the gutter for someone else to clean (or for the wind to blow back onto his property), I’d have a tidy pile ready to be scooped and composted.

Which leads me to my conclusion: we tend to assume that the technological solution is necessarily the better solution. We think computers are better than sketchbooks, or Kindles are better than paperbacks. Maybe, but maybe not. Before we adopt a new technology, we should carefully scrutinize whether it really does add value, or whether it is simply moving a leaf from one place to another.

By the way, I did say something to this guy. I approached him and said, rather loudly, “Hey, that’s really annoying, not to mention idiotic!” He looked up at me, smiled and waved; he hadn’t heard a word I’d said.

Are you riding the wave?

Waving?

Is anyone actually using Google Wave? I mean, yes, of course people are using it, but having tried the beta, I’ll be honest, I’m left scratching my head, wondering why

Or, as my friend Carl put it in a recent email to me, “Have you used google wave at all? What the f**k am I supposed to do with it?”

Sure, it can be argued I simply haven’t spent enough time learning how to use it, or getting my contacts to join with me. (I did watch most of the introductory videos.)

But if it’s that much work, I wonder: will it really catch on? Will people really catch the wave?

Don’t get me wrong, I think it’s an interesting idea, but unless it really proves its value quickly, and is extremely easy to adopt, I worry about its future. (Well, maybe “worry” is overstating my level of concern.)

So, I’m wondering: are you Waving yet?